Questions and Answers

How to purchase products from our workshop?

There are two ways:

- Buy products available for purchase on the Shop page.

- Contact us to discuss an individual order for a product that has been previously made.

Can all the products shown on the website be purchased immediately?

Unfortunately, the website currently operates as a showcase presenting our works throughout the existence of the workshop. The current list of products available for purchase can be found on our Shop page.

Does the workshop accept individual orders?

Currently, we are limited in our capabilities and do not accept individual orders. However, if the order is based on an item we have made before, considering our current workload, we might consider it.

In any case, please contact us to clarify your preferences and our possibilities.

Payment Questions

For direct orders from the workshop, we send the completed order after receiving full payment via bank transfer (Privat24 for orders from Ukraine) or through PayPal (for international orders).

Is it possible to return goods or cancel an order?

If the product is damaged due to the fault of the store, we will cover the return costs.

If a product is purchased by mistake, is not liked, or has become unnecessary, the cost of return shipping is covered by the buyer.

Orders can be canceled within 24 hours of purchase.

If a return is needed, the buyer must contact us within 14 days of delivery.

When returning the product, the buyer must send it back within 21 days from the delivery date.

If the product is not returned in its original condition, the buyer is responsible for any decrease in its value.

The warranty does not apply to products that have been used in conditions other than normal, used for purposes other than intended, or used improperly by the buyer/user.

Which products are not eligible for exchange and return?

Due to the nature of these products, even if they are delivered without damage and have no defects, the store does not provide returns for the following categories of products:

- Individual and personalized orders.

- Discounted items.

- Downloadable electronic materials.